Hp Printer Says Not Connected To Internet But It Is

Having your HP printer claim it’s not connected to the internet when you’re certain it is can be a frustrating experience. This issue can hinder your printing tasks and lead to unnecessary troubleshooting. But fear not! I’ve delved into this perplexing situation to provide you with a comprehensive guide on resolving the “HP Printer Says Not Connected To Internet But It Is” dilemma.

Understanding the Basics: Before diving into troubleshooting, let’s grasp the fundamentals. Your HP printer connects to the internet through Wi-Fi, ensuring seamless communication with devices. The printer’s display may sometimes display an error, claiming it’s not connected, even if it is.

Common Causes: Several factors can contribute to this misleading error. Wireless Interference: Electronic devices or physical obstructions may disrupt the Wi-Fi signal. Outdated Firmware: Ensure your printer has the latest firmware to maintain compatibility. Network Configuration: Check if the printer and router settings align for a smooth connection.

Step-by-Step Troubleshooting: Let’s walk through a systematic approach to resolve this issue and get your HP printer back online.

1. Verify Wi-Fi Connection

Ensure your printer is indeed connected to the correct Wi-Fi network. Access the printer’s settings menu to confirm the network details. If necessary, reconnect to the Wi-Fi network and re-enter the password to establish a secure connection.

2. Check Signal Strength

A weak Wi-Fi signal can lead to intermittent connectivity problems. Position your printer closer to the router to strengthen the signal. Avoid placing the printer in areas with high electronic interference, such as near cordless phones or microwave ovens.

3. Update Firmware

Keeping your printer’s firmware up to date is crucial for optimal performance. Visit the official HP website, locate your printer model, and download the latest firmware. Follow the installation instructions to update the firmware and address any compatibility issues.

4. Router Settings Review

Access your router settings to ensure they align with your printer’s requirements. Check the security settings, encryption method, and password. Ensure that the printer’s IP address is reserved on the router, preventing conflicts with other devices.

5. Firewall and Antivirus Settings

Firewall or antivirus software may sometimes block the printer’s communication with the network. Temporarily disable these security features and attempt to reconnect the printer. If successful, adjust the security settings to permit the printer’s access while maintaining overall protection.

6. Power Cycle Devices

Turn off your printer, router, and computer. Wait for a few minutes before turning them back on. This simple power cycle can refresh network connections and resolve temporary glitches.

People Also Ask

Why does my HP printer keep saying it’s not connected to the internet?

This issue may arise due to wireless interference, outdated firmware, or misconfigured network settings. Follow the troubleshooting steps mentioned above to address the specific cause affecting your HP printer.

Can a weak Wi-Fi signal affect my printer’s connectivity?

Yes, a weak Wi-Fi signal can lead to intermittent connectivity problems. Ensure your printer is positioned within range of a strong signal, and minimize electronic interference from other devices.

Is it necessary to update my printer’s firmware?

Updating your printer’s firmware is crucial for resolving compatibility issues and ensuring optimal performance. Visit the official HP website to download and install the latest firmware for your specific printer model.


In conclusion, resolving the “HP Printer Says Not Connected To Internet But It Is” issue involves a systematic approach, addressing common causes such as wireless interference, outdated firmware, and network configuration. By following the step-by-step troubleshooting guide, you can restore your printer’s connection and resume hassle-free printing. Remember to keep your firmware updated and maintain a robust Wi-Fi signal for a seamless printing experience.


Toni Morrison is a seasoned expert with a decade of experience in the world of printers. With a passion for helping users find solutions to their printing needs, Toni leads the team at PrinterDown in providing valuable insights and support.

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